Help Center

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98% of all issues can be resolved by finding the proper help article.

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Help Articles

I lost access to my E-Mail and cannot access my account

Unfurtunately this is one of the rare occasions where you cannot help yourself. First please try to restore access to your E-Mail and use the password reset functionality. If you absolutely cannot get back your E-Mail, don't worry. Just contact customer service and send us your E-Mail and proof of your purchase (Credit-card receipt, etc). We will manually restore your account.

I want a refund

We are sad to see you go, but of course we will accomodate your request. We have a no-questions asked refund policy. Please contact customer service and we will issue a pro-rate refund for the remaining period of your membership. Under no circumstances initiate a refund request through your credit card company or PayPal, since this will incur additional fees which will not be refundable. Contact our customer service instead and we will issue your refund more quickly and without fees.

I want to delete my account

For safety reasons we only delete accounts manually. We want to avoid that someone who illegitimately obtains access to your account (for example because you chose a weak password) can delete your files. Therefore please contact customer service. We will delete your account and refund any remaining membership pro-rated to you.

How do I cancel

Streamza is flexible. Membership are subscriptions but you can easily cancel your account online in two clicks. There are no cancellation fees.

What happened to the old Streamza memberships

The old Streamza went offline for about 2 years before this current team re-launched in November 2020. We see a potential in the product and are really trying to make the best out of it on our own. We are pursuing a responsible, long term sustainable approach to our pricing, which is why old memberships will only be re-activated for promotional purposes.

How much can I download or stream

Streamza memberships are practically unlimited. You can transfer, stream or download as much as you want. You can have up to 10 active transfers at the same time.

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